Coverting Each Customers' Issue, Into Customer Success.

So what’s it like to call Tier 3 Support? It is an experience that empowers the customer by quickly solving their problems while simultaneously reinforcing the message that your company produces superior products and provides excellent services.

The process begins with your customers being greeted by a unique, customized message with your company name. Then, a friendly and knowledgeable technical support representative picks up with your greeting, introduces themselves, and asks how they may help. Customers quickly discover that our agents can speak on any technical level – from novice to expert. If the customer is a seasoned computer professional, our staff can provide the needed information in technical terms. If the customer is a new computer user, our technicians will walk them, step-by-step, through all procedures – in a warm manner and without using confusing technical terms.

These experiences are so positive that many times repeat customers will request the same agent to assist them again. No wonder we receive so many complimentary emails (just some of which can be viewed on our Customer Quotes page).

© 2004 Tier 3 Support, Inc.