What are Billable Minutes?

Billable Minutes are minutes used for answering calls, emails, or online chat.

How are my Billable Minutes calculated on calls?

You pay only for total accumulated talk time - which is calculated down to the second.

Do I pay for time when people are waiting for an agent?

No. You are not billed for the time a customer is waiting for an available agent or the period that an agent puts a client on hold.

Are individual call times rounded?

No. Each call is calculated to the second. At the end of each month, your account’s accumulated talk time is tallied and the total time is rounded down to the last minute for billing purposes.

How often am I billed?

All clients are billed on a monthly basis.

What are my payment method options?

We accept Visa, MasterCard, American Express, and checks.

How much does it cost to get started?

Getting started is easy:

· New customers only need to provide: 1) the first month’s payment and 2) a deposit equal to the first payment.

· For customers on our “auto-upgrade” plan, upgrades require: 1) a payment of the difference between the old and the new plan, and 2) the difference in the deposit.

There is also a one time Startup Fee which normally equals 10% of the total cost of your monthly payment, but may be adjusted accordingly based on required product training and setup.

© 2004 Tier 3 Support, Inc.