Are you a 100%, U.S. based company?
Yes. Tier 3 Support is located in Albuquerque, New Mexico. All of our services are provided on U.S. soil. Our call center handles 100% of all calls, emails and chat correspondences in the United States and we never “offshore” any of our services.
Why are you located in Albuquerque, New Mexico?
Albuquerque is one of the leading cities in the country for call centers; this provides a large pool of experienced support staff professionals. Albuquerque is regularly in the top 10 cities in the country for high tech outsourcing. We have numerous schools and military installations that provide high tech training. The University of New Mexico is a 5-10 minute drive from our offices, with over 30,000 students. Our location provides very low costs in terms of facilities and salaries due to a significantly lower cost of living index than the national average. Our location provides extremely reliable power and IT services. Albuquerque has an Internet backbone running through the state, which provides excellent connectivity. Our local utility company is continuously in the top 5 companies in terms of reliability. All of these factors make Albuquerque the ideal location for a U.S. based call center.
How long have you been in business?
The founding partners have worked together for over 7 years, and Tier 3 Support is in its third consecutive year of double digit growth.
Do you operate a virtual call center with people working from home, or are they in a facility?
All of our representatives are located in Albuquerque, New Mexico in our state-of-the-art 12,000 sq. ft. facility.
What kind of experience does your Technical Support staff have?
Our staff is comprised of highly qualified technicians and representatives; many of whom have extensive programming experience, are Microsoft Certified Systems Engineers, hold A+ certifications, or have equivalent experience in IT and IT administration.